Rules of behavior
Rules for visiting
the Saryarka Fitness Center
1. General Provisions
These Rules for visiting (hereinafter referred to as the Rules) of the Fitness Center “Saryarka” of the Republican State Enterprise “Olympic Training Center “Astana” of the Committee for Sports and Physical Culture of the Ministry of Culture and Sports of the Republic of Kazakhstan (hereinafter referred to as the Fitness Center) were developed with the aim of creating safe and comfortable conditions for visitors, as well as to establish the rights and obligations of visitors/employees of the Fitness center.
Fitness center opening hours are from Tuesday to Sunday from 7:00 a.m. until 23:00, every Monday is a sanitary day.
Entrance to the Fitness Center is closed 90 minutes before the Fitness Center closes (until 21:30).
Classes in the Fitness Center must be completed 30 minutes before the Fitness Center closes. Visitors are required to leave the Fitness Center no later than the specified time.
Children under 14 years of age are allowed into the pool only if accompanied by a legal representative (parent), with the exception of children attending individual or group lessons with an instructor. No more than 2 children are allowed with one adult (from 3 years old, children change clothes in the locker rooms according to gender).
The accompanying person is responsible for the life, safety and health of children (under 14 years of age) visiting the pool.
Visitors to the Fitness Center are required to strictly adhere to generally accepted standards of behavior.
Regardless of the circumstances, it is not allowed to speak loudly, aggressively, use profanity, harassment, insults of a personal, religious or national nature that affect the honor and dignity of any persons located on the territory of the Fitness Center, including Fitness Center employees. It is prohibited to participate in fights or commit other illegal actions that violate public order or threaten the life or health of visitors/employees of the Fitness Center.
It is not allowed to be in the Fitness Center in a state of alcohol/drug intoxication, or with a residual state of alcohol/drug intoxication.
Smoking, the use of electronic cigarettes, and tobacco heating systems are strictly prohibited in the Fitness Center.
To conduct photography or video filming, you must contact the Fitness Center administration in writing, while ensuring that the footage will not be used for purposes that discredit the business reputation and image of both the Fitness Center itself and its Visitors.
Visitors are prohibited from entering service and other technical premises and independently adjusting any engineering equipment.
Before the start of classes (sections), visitors must register at the reception desks to be noted in the database.
The visitor is personally responsible for his or her health. In the event of a deterioration in health while staying at the Fitness Center, the Visitor must immediately notify the Fitness Center staff.
Subscription cards are sold to persons over 14 years of age. It is allowed to purchase (together with a legal representative) a subscription card.
The Visitor bears personal responsibility for damage to equipment and property of the Fitness Center.
Items forgotten by the Visitor on the territory of the Fitness Center are stored for 10 (ten) calendar days from the date of their discovery. If the abandoned/forgotten items are not claimed by the Visitor within the prescribed period, the Fitness Center is not responsible for their safety. The Fitness Center is not responsible for lost or unattended items.
In the event of a systematic violation by the Visitor of the provisions of these Rules, the Administration of the Fitness Center has the right to terminate the Agreement unilaterally, and the cost of paid Services is not refundable.
2. Terms of service
Fitness center services are provided on the basis of an Agreement concluded between the Fitness center and the Visitor, or on the basis of a one-time visit after the Visitor signs an information sheet approved by the Fitness center.
Entry to the Fitness Center is only possible upon presentation of a subscription card or a receipt for payment for a one-time visit. In case of loss of a subscription card, the Visitor must restore the lost card for a fee.
An electronic locker key is issued in exchange for a subscription card, in the case of a one-time visit in exchange for a valuable item (keys, etc.). Before leaving the Fitness Center, the visitor must hand over the key to the locker at the reception desk. In case of loss of the locker key, the cost of the lost key must be reimbursed according to the price list.
A stay in the Fitness center (one-time visit) beyond the paid time is paid and must be paid at the exit according to the approved price list. Additional payment is charged for every full and incomplete 60 minutes (1 hour).
Towels are issued to holders of subscription cards and Visitors staying on a one-time visit basis – 1 (one) time per visit. When leaving, the visitor must place the towel in a specially designated box located next to the reception desk. In case of loss or damage to towels, a fine will be charged according to the price list.
Visitors using services on a preferential basis are not provided with towels. These visitors bring the above supplies themselves.
The subscription card is personal and cannot be transferred to third parties. If it is established that the subscription card has been transferred to a third party, the Fitness Center has the right to unilaterally withdraw this card from the third party and terminate its validity.
Holders of Gold and Platinum subscription cards have the right to invite up to 1 (one) person per day for the purchased subscription. For each invited person, 1 (one) visit is debited.
Re-issuance of a subscription card to another person is permitted on a paid basis.
Subscription cards purchased at a reduced price can only be reissued to persons belonging to a similar category of persons.
Subscription cards for individual or group classes cannot be re-issued to third parties.
Suspension (freezing) of Gold and Platinum subscription cards is possible once at the request of the Visitor. The period of suspension (freezing) of Gold and Platinum subscription cards is up to 30 calendar days.
Bronze and Silver subscription cards are not subject to suspension (freezing, renewal), except for cases in which the Visitor was not provided with services due to the fault of the Fitness Center.
If the Visitor decides not to use the current subscription card and does not plan to re-issue it to a third party, funds for unused days are not refundable.
3. Rules for visiting the pool
Swimming in the pool is only permitted in swimsuits and special caps.
You can only walk in the pool area with clean, replaceable shoes (slides); if you do not have them, visitors are not allowed into the pool.
Children under 14 years of age are allowed into the pool only if accompanied by a legal representative (parent), with the exception of children attending group classes with an instructor. No more than 2 children are allowed with one adult (from 3 years old, children change clothes in the locker rooms according to gender).
It is mandatory to shower before and after visiting the pool.
If the Visitor does not have swimming skills, then it is necessary to notify the swimming instructor.
During group lessons, the swimming instructor has the right to limit access to individual lanes in the pool (no more than 3 lanes).
Visitors to group lessons are allowed to enter the pool only if accompanied by a swimming instructor.
For safety reasons, children under 14 years of age are provided with assistive devices (noodles).
Children attending classes must provide medical certificates.
Time spent in the water is 45 minutes, changing clothes and taking a shower (before and after training) is 15 minutes.
If the Visitor is late for group classes, the duration of the class is reduced by the remaining period of time. Cancellation or postponement of a training session while maintaining payment is possible in case of valid reasons (illness confirmed by a medical certificate) and informing the instructor at least 1 day before its start.
There are no refunds for unused group lesson days.
The following is prohibited in the pool:
- run, jump into the water from the side;
- be in the water (pool) without a swimming cap;
- bring and consume food and drinks;
- conduct personal training with other visitors to the Fitness Center;
- enter the pool without taking a shower;
- independently turn on and off lights, dispensers, etc.
The following is prohibited in saunas:
- When using the sauna, you must follow safety rules. The sauna's electric fireplace is in working order from 07:30 to 22:30. The maximum temperature in the sauna is 80-100C;
- It is prohibited to use brooms and other attributes, masks, scrubs, and other cosmetics. After using the sauna, it is forbidden to immediately enter the pool without taking a shower;
- It is forbidden to dry clothes and towels in the sauna, as well as leave any things or objects behind;
- Visitors to the pool and saunas are prohibited from performing any actions to turn on, turn off or adjust modes on the panels and electrical panels of the sauna electrical equipment, steam generator, sensors, lamps, etc. electrical equipment;
- It is prohibited to pour water onto electric heaters. This exposes you to dangers such as thermal burns, electric shock and at the same time damages the electric heaters of electric heaters. This is assessed as damage to the Center's property and is subject to a fine;
It is prohibited to visit saunas:
- with high or low blood pressure;
- severe kidney damage;
- damage to the nervous system (increased intracranial pressure);
- for heart diseases.
4. Rules for visiting the gym
The visitor has the right to undergo an introductory briefing before the start of training. During the introductory briefing, the instructor introduces the basics of training, safety rules, gym equipment, and basic rules for using exercise equipment.
If the Visitor violates the instructions for the correct use of exercise equipment, the Fitness Center is not responsible for possible harm to health.
It is recommended to start classes with a warm-up, monitor the correct technique for performing exercises, and use sports equipment in accordance with its intended purpose.
Visitors are encouraged to use the equipment and select the intensity and duration of exercise based on their level of fitness.
To exercise in the gym, you must wear comfortable sportswear that does not restrict your body movements and replaceable, clean sports shoes.
It is forbidden to train barefoot, wearing socks, beach slippers, or house slippers. After finishing the exercise, you must return the sports equipment to the designated areas.
The conditions and procedure for individual and group training are determined by the Administration of the Fitness Center and can only be carried out with a Fitness Center instructor.
If the Visitor is late for individual or group lessons, the duration of the lesson is reduced by the remaining period of time. Cancellation or postponement of a training session while retaining payment is possible in case of valid reasons (illness confirmed by a medical certificate) and informing the instructor at least 1 day before the training session.
Children under 14 years of age are prohibited from entering the gym, with the exception of children attending individual and group classes with an instructor.
There are no refunds for unused days of individual or group lessons.
The following is prohibited in the gym:
- train for unhealed injuries and general malaise;
- wear shoes not intended for sports;
- exercise bare-chested;
- exercise on faulty exercise equipment;
- move exercise equipment;
- independently regulate the air conditioning and ventilation system of the hall, broadcast volume and selection of musical accompaniment.
5. System of benefits and discounts
The fitness center provides services with a 50% discount upon availability of supporting documents to the following persons:
- schoolchildren (certificate from school, medical certificates in form 027/у from the therapist at the place of attachment (or general practitioner) - epidemiological environment and the absence of contraindications for playing sports, visiting the pool);
- full-time students (bachelor's degree not older than 23 years);
- pensioners (pension certificate, medical certificates in form 027/у from the therapist at the place of attachment (or general practitioner) - epidemiological environment and the absence of contraindications for playing sports, visiting the pool);
- one of the parents of a large family for a one-time visit (large family certificate).
- persons with group III disabilities over 18 years of age (subject to supporting documents, medical certificates in form 027/y from the therapist at the place of attachment (or general practitioner) - epidemiological environment and the absence of contraindications for playing sports, visiting the pool).
These discounts do not apply to individual and group lessons with an instructor.
All subscriptions are personal.
The fitness center provides services free of charge, subject to the availability of supporting documents:
- Persons with disabilities of groups I and II, including children with disabilities under 18 years of age (+1 accompanying person);
- Children (schoolchildren) from large families under 18 years of age.
Visitors to the Fitness Center (persons with disabilities of groups I, II and children with disabilities under 18 years of age) must provide certificates confirming the disability group, as well as medical certificates in form 027/у from the therapist at the place of attachment (or general practitioner) - epidemiological environment and about the absence of contraindications for playing sports, visiting the pool, sauna, before starting sports and recreational activities at the Fitness Center. Subsequently, the certificates are kept under control by a medical professional. If a person with a disability cannot exercise independently, he is accompanied by a person (based on gender), and the accompanying person bears responsibility for the life and health of the person with a disability during classes.
*Purchase of subscription cards or one-time services of the Fitness Center confirms that the Visitor has read and accepted the terms of these Rules.